- Verifying your email address;
- Changing your email address and other preferences;
- Completing your on-line entry.
A: EVO uses email to communicate the status of your entry to you; organisers may wish to communicate with you regarding your entry; organisers may also issue bulletins, such as Final Instructions, by email. If your email address is not “verified”, then there is no way of being sure that emails are actually reaching the intended person. And if your email address is invalid, you will not be able to receive a reminder of your password, should you forget it. At the moment, if your email address is not verified you CAN still use EVO to enter events, but this will change soon, and you will no longer be able to enter events if your email address is invalid, or has not been verified.
Q: How do I verify my email address?
A: When you first register, EVO automatically sends an email, to the address you just registered, with a “verification code”. This email should arrive within a couple of minutes, at most. It contains a “link” which you can click on, which will pass the verification code back to EVO; or, you can copy and paste the verification code into the “Verification Code” box on EVO’s home page and verify online.
Q: What is the verification code?
A: It’s nothing special – it’s just a random string of characters. But since it is ONLY sent to you by email, it proves that the email from EVO did reach you.
Q: EVO tells me that my email address is not verified, and that the verification code has expired!
A: The verification code must be used within 3 days. If it isn’t, you will have to request a new verification code. Click on “Email new verification code” to do this and a new verification code will be emailed to you immediately.
Q: I have done this, but I have never received a verification code by email!
A: EVO is unable to deliver the email to you; this may be because you registered using an invalid email address, or your email account may no longer be valid. Check that your email account is valid, or change your registered email address – see below.
Q: How do I change my registered email address?
A: Login to EVO, using your current (incorrect) email address. On the EVO Home page, click on “My Preferences”. Near the bottom of the page, is a section where you can enter a new email address. You must do so twice, then click “Save”. When you have done this, in future you must now login using your NEW email address; the old one won’t work anymore. Now return to the EVO Home page (click on “Evo Home”); you can request a new verification code (as explained above). If your new email address is a valid one, you will now receive the verification email and can verify your address properly.
Q: How do I change my password?
A: After logging into EVO, click on “My Preferences”. Near the bottom of the page, above where you can change your email address, there is a section where you can change your password. You must type in your current password, and then type in your new password, twice, and click “Save”.
Q: What are the other preferences?
A: You can select which club you are a member of, and which NSA (National Sporting Authority) you belong to – this should be MI (Motorsport Ireland) in the Republic of Ireland, or for the UK, MSA (Motorsport Authority UK). Very few people will belong directly to the FIA. You can change your name. And you can select various privacy and notification options.
Q: What does “Hide your email address” mean?
A: If you have “Hide your email address” checked, then when you contact organisers, entries secretaries, or EVO Administrator, your email address is not shown – your email cannot be “replied” to directly by them. They must use EVO to reply to you.
Q: What does “Allow contacts from watchers” mean?
A: Organisers may allow individuals, such as Press, or the Club’s PRO, to view the entry list before it is published. These “watchers” may use EVO to contact you (eg for PR purposes), but ONLY if you have this preference checked.
Q: What are “Notifications”?
A: They are self-explanatory. You can request EVO to notify you when entries for a new event open, and you can request EVO to notify you shortly before entries for an event you have not entered close.
Q: How do I know my entry has been completed?
A: Just putting your name in is not enough. At the top of the Entry page there is a row of “buttons”, for selecting the various “pages” of the Entry. The last button is labelled “Submit Entry”, and is red. UNTIL YOU CLICK THIS BUTTON, YOUR ENTRY HAS NOT BEEN SUBMITTED! Even when you click this button, your entry may STILL not be submitted, if there are errors, so it is IMPORTANT to read what is shown, and to correct the errors. When your entry IS successfully submitted, clicking on “Submit Entry” will present you with a page headed “On-line Entry – Final Confirmation”, followed by the Indemnity form, followed by your entry details. There are instructions at the top of the page; usually, you should PRINT this page, and post it along with your entry fee. A confirmation email will be sent to you.
Q: I never saw the Indemnity form – what’s wrong?
A: You have not properly completed your entry. Either you never clicked on the “Submit Entry” button, or you did so but there were errors shown which you did not correct.
Q: I put in my driver’s email address but he did not receive an email.
A: Emails will ONLY be sent to YOU – to the email address you logged in with.
Q: I just got an email telling me that my incomplete entry will be deleted soon!
A: If you start an entry, but do not properly complete it (see above), after a few hours EVO will send you a warning. You should login, click on “View/Amend” for the INCOMPLETE entry, and complete and submit it properly.
Q: I just got an email telling me that my incomplete entry has been deleted!
A: Entries which have not been properly completed are automatically deleted after 36 hours. If this happens, you will have to start over again with a new entry, OR you can contact EVO Administrator to “restore” your incomplete entry so that you can complete it.
Q: When I try to submit my entry, EVO tells me it is a duplicate entry!
A: If there is already an entry recorded for the Driver’s or Navigator’s Licence number, you will see this warning when you click on “Submit Entry”. You CAN just click on “Submit Entry” again, and this entry will be submitted – but PLEASE read what EVO says carefully before doing this. If you make a mess of your entry, you should NEVER go back and create a new one; you should correct it. If you HAVE accidentally started to create a new entry when you already had one completed, just logout without clicking on “Submit Entry”. It will be deleted automatically after 36 hours.
Q: I was half-way through my entry when my computer crashed – what should I do?
A: When you login to EVO after you restart your computer (or use another computer – that’s OK), you will see a warning that you have an incomplete entry. Go down to the list of “My Entries”, and click on “View/Amend” for the incomplete one. You will now be able to complete it. You do NOT need to create a new entry; EVO will remember everything you had put in up to when your computer crashed (or power failed).